Privacy Policy
1. Introduction
At Elevoro, we are fully committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when interacting with our educational platform, including during enrollment, browsing, and accessing our services. We aim to ensure full transparency in our data practices and empower our users with clear information on their rights. Your trust is essential to us, and we strive to maintain high standards of data security and confidentiality. This document describes your rights and our responsibilities in managing your personal data.
2. Information We Collect
We may collect personal details such as your name, email address, phone number, location, and educational preferences when you sign up for our courses or communicate with our team. We also gather technical data including your IP address, browser type, operating system, and device identifiers. These help us to improve the user experience, monitor site performance, and ensure secure access. Information may also be collected through cookies and analytics tools to understand how users engage with our content and services. We do not collect unnecessary data and adhere strictly to relevant data minimization principles.
3. How We Use Your Information
Your data is primarily used to manage your account, facilitate enrollment in courses, provide customer support, send relevant updates, and improve our platform. We may also use your information for internal analysis, customer service optimization, and service development. Your data may be used to personalize your user experience and provide content tailored to your interests. We do not sell or trade personal information, and your data is only shared with trusted service providers that help us operate our platform efficiently. Every action involving your data is guided by strict compliance protocols and ethical standards.
4. Data Storage and Protection
We store your data on secure servers using industry-standard encryption and access controls. Administrative access is strictly limited to authorized personnel, and we conduct regular audits to detect and resolve vulnerabilities. We follow Kenyan data protection laws and apply international best practices in cybersecurity. Backups are routinely performed to prevent data loss, and our systems are regularly updated to meet evolving security threats. Data retention policies ensure that information is not held longer than necessary, and once it is no longer needed, it is deleted or anonymized responsibly.
5. Sharing of Information
Your information may be shared with third-party vendors who assist us in delivering essential services such as email communications, course delivery platforms, analytics tools, or cloud hosting. These parties are bound by strict confidentiality agreements and are only authorized to use the data for specific tasks that benefit your learning experience. We never share your information with marketers or advertising networks. If compelled by law or court order, we may disclose information to authorities, but such disclosures are evaluated with legal care and transparency.
6. Cookies and Tracking Technologies
We use cookies to improve site functionality, enhance user navigation, and analyze our traffic patterns. Cookies allow us to remember your preferences, keep you logged in, and present relevant content. You can modify your browser settings to block or delete cookies, but doing so may impact site performance. We also utilize anonymized tracking scripts to understand how our users move through the platform, what content they engage with most, and how we can continually improve their experience. We do not use tracking tools for intrusive advertising or profiling.
7. Your Rights
You have the right to request access to your data, correct inaccurate information, and ask for deletion where appropriate. You can also object to the use of your data for certain purposes, including marketing or data analysis. We provide clear mechanisms to unsubscribe from communications and to manage privacy settings from your account dashboard. For assistance with exercising your rights, you can reach out to us at [email protected]. We are committed to handling your requests promptly and respectfully.
8. Third-Party Links
Our platform may contain references to third-party resources, such as tools, readings, or partner institutions. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services before sharing your information. Interactions with external links are at your own discretion and responsibility.
9. Children’s Privacy
Our platform is intended for users aged 18 and above. We do not knowingly collect personal data from children or minors. If we become aware that data has been inadvertently collected from a person under 18, we will take immediate steps to delete the data and block access to our services. Parents or guardians are encouraged to supervise their children’s internet usage and report any concerns to us.
10. Contact Us
If you have any questions, concerns, or complaints regarding your privacy or this policy, please contact us using the following information:
Elevoro
Kenya, Nairobi, Riverside Drive 38, 00600
Email: [email protected]
Phone: +254 741 992 518